FAQs

myfatoora presents secure, sure and efficient payment mechanism. You can pay bills of different billers such as Utilities etc. Logging into www.myfatoora.com provides you the power to quickly pay your bills at your own comfort from anywhere. In short, it is bill payments made easy.

Benefits are manifold. Notably quick payment. It is a ONE STOP SOLUTION to pay all your bills. Also you do not need to remember due dates of bills and raise multiple cheques for different bills. It is convenience simplified.

Payments can be made in two convenient modes.

1.Quick Pay

2.Make a Payment

Quick Pay

It is a quick service facility that allows you to select a biller, provide bill details and authorise payment.

Make a Payment

It is a facility available for registered users (registered through the ‘Register’ process) to make bill payments. Bill payments can be made easily by registering billers. You only need to add a biller once and easily continue making payments.

You can register yourself if you intend using myfatoora through the ‘Register’ option. For Quick Pay you can however complete payments without registration.

Following are the benefits.

1. Centralised mode of tracking your bills.

2. View your bill, the amount you owe and make a payment.

3. Get Email and SMS notifications of new bills.

4. Saves trouble of entering biller details each time.

5. History of payments available for view.

Yes.

During registration, you would be required to specify a user name and a password of your choice. Other details during registration would include Full Name, E-Mail ID,Emirates ID, Mobile Number, Secret Question and its answer.

It is easy to use myfatoora. On successful login, user is placed in a dashboard. Explore the below individual options.

1. My Profile

2. My Bills

3. Activity History

4. Expense Analytics

No.

myfatoora imposes no limitation in the selection of billers.

This would depend entirely on the biller’s prerogative. Some billers allow part payments.

If you have opted to receive alerts from myfatoora in the form of Email or an SMS, regular update would be sent to you on bills outstanding for payment.

No. Only billers participating in the myfatoora service can be selected for making payments.

Payments can be made to any biller participating in myfatoora.

myfatoora imposes no limitation in the selection of billers.

Currently none. But this is subject to revision and 'Terms & Condition' of myfatoora.

Processing of the transaction is immediate after the Card details are input on the secure payment gateway. The card issuing bank will first authenticate and then authorise your request. A processing screen is displayed and cancellation of the transaction is not possible at this stage. A successful or a decline response is received from your card issuing bank within 15 to 25 seconds. On successful payment to the biller you would be informed and the transaction reference number is displayed to you among other details. On decline, the service will inform you on the reason of the decline at the biller end.

To avoid biller service disruption and levy of late payment charges it is highly recommended that payments be made well in time, ideally three working days before the due date.

It is recommended you get in touch with the biller.

myfatoora provides an online receipt for your perusal. You can use the unique transaction reference number printed on the receipt for tracking your payments and for resolving any queries and disputes.

You need to raise the issue with your card issuing bank and provide them all supporting evidences for raising a dispute.

After successful login into the portal you can select the ‘Activity History’ option and then select the sub-option ‘Payment History’. By specifying the period you can easily view the transaction details.

You can click on the ‘Forgot password/Unlock account’ link on the top right of the screen and generate a new password.

After successfully login into the portal, you can select the ‘My Profile’ option and then select the sub-option ‘Change Password’. You will be provided and guided through the option to change your password. myfatoora recommends usage of strong passwords.

myfatoora employs Secure Socket Layer (SSL) data encryption methodology to protect card numbers and personal information. Transactions done therefore are secure and safe. Thereby ensuring that information transmitted does not fall in the hands of unauthorized individuals. Encryption is done using 128-bit RCA encryption.

myfatoora is certified by DigiCert Inc. which is one of the leading certifying authorities for web-site security.

myfatoora will not share your name or any of your personal information with any third parties at any point in time. However in conditions related to delivery of service or in response to any legal or court order or on the basis of specific instructions from you the same can be provisioned.

With myfatoora you as an customer would be initiating and authorizing every payment completed. Therefore in the absence of your card, no payment can be made.

You will not be automatically logged off and you can return to myfatoora site again without having to log in again. However such a session in the open state will expire after 10 minutes. You will have to enter the login credentials again to continue using myfatoora. However we recommend you log off immediately after completion of your tasks to prevent unauthorized access.

The session will be terminated. There is no security risk. But the preferred sequence would be to log off from the site, close the browser and then shutdown your computer.

Following can be done to maximize the security of your account.

1. Do not share your user name and password with anyone.

2. Change passwords frequently.

3. Log off from the site after using the myfatoora site

myfatoora values and cherishes your relationship. It also respects the privacy and security of your data and engages high standards of data protection. Please review the Privacy Policy for more details.